One click survey responses

leslieramage · ‎04-24-2018

Hello,

I've created a new survey within service now with a simple numeric scale of 1-3. I've created a happy or sad face type email and would like the user to be able to click on the faces to give a response that corresponds to the 1,2 or 3 rating but I don't know how best to do this?

Has anyone done this before?

Gaurav Bajaj · ‎04-24-2018

Hi,

If you want the response within the email, then you can create a UI page with URL parameter of their values.

So once anyone will hit the URL of let's say happy smiley face, it should call UI page & show the user that their response is received.

On the script side, you can call your survey instance record, create an entry in survey response with the value and that's how you can track their inputs.

Thanks

Gaurav

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leslieramage · ‎04-24-2018

Hi Gaurav

Thanks for this, i'll have a play and see if I can get it working. 🙂

Ibaa_Shoheb · ‎05-09-2018

HI Gaurav,

Could you please elaborate more on how should I Start with this. As we a got a similar requirement.

Regards,

Shoheb Shaikh

Ibaa_Shoheb · ‎05-22-2018

Hi Gaurav,

We have similar requirement to this. When we click on smiley a new email gets popup for users response. However, is there any possibility where user just clicks on the smiley and feedback gets submitted.

Regards,

Shoheb Shaikh

GSReddy1 · ‎08-02-2021

have you got this requirement...please share if implemented

aparnag · ‎04-24-2019

Hi,

Even i have a similar requirement.When the user clicks on the smiley the survey should get submitted.

Is there a possibility of achieving this

Thanks,

Aparna