OOB Business Rule - Incident Functions - Need Clarification.

[J_31]

Hi 

I am practicing client script - to populate caller_id in incident table to logged in user. 

When I tried it didnt work, it getting populated automatically using the OOB business rule "incident functions" - I guess. 

https://XXXservice-now.com/nav_to.do?uri=sys_script.do?sys_id=68c334efc0a80164016c1bce9b634660

I was trying to read and understand what the code. there are few methods like gs.action and action.get("sysparm_collection") in the function which is pretty new for me - can someone guide me and help me understand the code. 

function incidentGetCaller() {
if (gs.hasRole("itil")) {
var action = gs.action;
var table = action.get("sysparm_collection");
if (table != "sys_user")
return null;

var userID = action.get("sysparm_collectionID");
return userID;
}

[Pavankumar_1]

Hi @J_31 ,

Not sure about that business rule but you can use default value on dictionary of caller filed to populate logged in user.

javascript:gs.getUserID()

[Sagar Pagar]

Hi @J_31,

As Pavan suggested, you can use the default value and it will update the logged in user name as default.

Thanks,

Sagar Pagar

[santhimannem]

Hi @J_31 ,

You can use default value of caller field to populate logged in user please use below code.

javascript:gs.getUserID()

[Pavankumar_1]

Hi @J_31 ,

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.