OOB Email button in incident form

Vishnu kumar R
Tera Guru

‎09-14-2023 07:39 AM

Hi All,

 

I'm working in OOB email button which is mentioned below.

VishnukumarR_1-1694702102084.png

Where my requirement is to show this button even when incident is closed for non admin users, But it disappears once closed. It was not there in UI action.

 

So anyone suggest where I can find this button to change the functionality.

 

 

 

TIA.

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Marcos Kassak
Kilo Sage
Kilo Sage

‎09-14-2023 09:25 AM

Hi @Vishnu kumar R,

 

In regards to your affirmation of UI Action, just FYI - this is an attribute called Email client:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0814563

 

As for not showing when the record is closed, I was able to replicate the scenario, and worked well on my developer instance:

 

MarcosKassak_1-1694708738765.png

(I logged in as the Assigned To - not an admin)

 

Please confirm that the attribute is configured in an OOB way and let me know.

 

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers! 👍

Thanks,
Marcos Kassak
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