OOB Notifications

[Akshat8]

Hello everyone , I just want to ask that how can we find out of the box notifications (OOB) in ServiceNow Instance that we want to edit for a particular service catalog item. Thanks in advance.

[RaghavSh]

1. notifications are stored in "sysevent_email_action" table.

2. You need to check all notifications on sc_req_item, sc_task and sc_request. Because catalog item may have tasks associated with it. so it can have notifications on opening/ closing . assigning  of request, task and request item.

Please mark the answer correct/helpful accordingly.

[Community Alums]

Hi @Akshat8  ,

You should be able to navigate to System Notifications>Notifications and filter by Table you want to edit. It will list out all the notifications configured on that table.

[jaheerhattiwale · Accepted solution]

@Akshat8  The system will not send the notifications on catalog items rather it send the notification when the request or requested item gets added.

Request and requested items are the outcomes of catalog item.

Go to "System Notification >Email > Notifications" module as shown in image below

Search for "sc_request" in table and enter

Do the same procedure with "sc_req_item" table

Open the notification you want and change it as per the requirement.

Please mark as correct answer if this solves your issue.