OOB rules to close request, item and task?

[Allison3]

Does anyone know what the Out of the Box rules are that close an item and request once a task is closed? I found the task closer business rule but this is on the request level.

I'm needing to add a new closed state to tasks. When this closed state is chosen I want it to close the item and request. I'm just having a hard time finding exactly what rule closes this out of the box to alter.

[Alikutty A]

Hi Allison,

Request closure is dependent on RITM in oob process. Please refer the business rule on RITM "Close Parent if Required"

I could not find a related business rule on catalog task that closes the RITM when all tasks are closed, You may have to add one.

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[BALAJI40]

This is one business rule on sc_req_item table, closing the request item when RITM os closed

Close Parent if Required

[sachin_namjoshi]

Hi,

You need to develop custom scheduled job to close ritm and request.

I am saying scheduled script since one RITM may have multiple catalog tasks.Hence, it's better to develop scheduled script to close RITM and requests.

Regards,

Sachin

[Ziaur Rahman1]

Hi, Allison Milller

There is two out of the box business rules which manage closer of order.

1- Business Rule -Name- "Task Closer" - This business rule is used to close RITM on closer of task related to that ritm.

2- Business Rule-Name- Close Parent If Required- This business rule is used to close request once ritm will be closed.

Both Business Rule are active by default.

Thanks

Ziaur Rahman