OOTB Assignment Group based on Status

[Annette Kitzmil]

Hi Everyone,

Curious as to what the recommendation would be for the following requirement:

1 Use OOTB Assignment Group in a Scoped Application

2. Assignment Group displayed for end user is based on status, e.g. Draft = Branch User or TCC User

Is there anything special with the recommendation that I need to know.

Thanks,

[Bert_c1]

You can create a Dynamic Reference qualifier.

https://docs.servicenow.com/bundle/xanadu-platform-administration/page/script/server-scripting/conce...

and

https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/use/using-lists/task/t_Dynami...

[Annette Kitzmil · Accepted solution]

I ended up using a combination of business rules for the most part and then some updates to some scripts for some others that were a bit more conditional to utilize the already written conditions in the scripts.