Open Record button not available in sys_popup window from catalog reference variable

[Darren Lau]

We're on Jakarta patch 4.   When pressing the preview button next to a regular reference field, the pop up window has an Open Record button in the right hand corner that   obviously opens the referenced record.   But on a reference field that is a variable on a RITM or Catalog Task, the preview button does not have the Open Record button in the pop up window.   Is there a reason for this?   Can we change this so the Open Record button is available?   I verified this behavior is consistent with my OOB developers instance on Jakarta as well.

[Raju Koyagura · Accepted solution]

Hopefully this is the intended functionality of the plat form. The reason is, if user filled some of the fields on Record Producer and clicks on "Open Record" of the reference fields it should redirect to the reference record and user will not have the data entered previously and to navigate the same record producers required multiple clicks. I don't think we have the control to change it.

[Darren Lau]

Yes, you are correct.   This is expected behavior per support.   Here is their response.

Reason:

This is expected behavior. Variable with reference type does not have "Open Record" button.

Solution Proposed:

As a work-around, you can use the system property called "glide.ui.clickthrough.popup". By setting this to true, it will change the behavior of the pop-up icon for variables. Clicking the icon will open the record in a new pop up window. This seems to affect reference variable. I tested other reference field such as the ones from incident and other tables.

[Raju Koyagura]

Thanks Darren for sharing the HI response.

[SC10]

Did you go ahead and switch this sys property? If so, did you encounter any negative effects of making this change?

Thanks