- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-18-2017 04:25 PM
We're on Jakarta patch 4. When pressing the preview button next to a regular reference field, the pop up window has an Open Record button in the right hand corner that obviously opens the referenced record. But on a reference field that is a variable on a RITM or Catalog Task, the preview button does not have the Open Record button in the pop up window. Is there a reason for this? Can we change this so the Open Record button is available? I verified this behavior is consistent with my OOB developers instance on Jakarta as well.
Solved! Go to Solution.
- Labels:
-
User Interface (UI)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-18-2017 08:54 PM
Hopefully this is the intended functionality of the plat form. The reason is, if user filled some of the fields on Record Producer and clicks on "Open Record" of the reference fields it should redirect to the reference record and user will not have the data entered previously and to navigate the same record producers required multiple clicks. I don't think we have the control to change it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-21-2018 09:41 AM
We changed the property glide.ui.clickthrough.popup to true when we were in Jakarta and it behaved as we desired. Standard reference fields would still have the circled "i" button that would only open the popup when clicked and would have the "Open Record" button in the popup. Reference variable fields would then have the "eyeball" button which would open a popup when hovered over and when clicked would open the record directly.
With the upgrade to Kingston, the behavior changed when the property is true. Standard reference fields changed to have the "eyeball" button which would open a popup when hovered over and when clicked would open the record directly. The hover over was very sensitive and annoyed our users since the popup would appear and remain with even a very quick mouse over. Furthermore the popup would be very difficult to close. So we had to set the property back to false so that standard reference fields would go back to using the normal circled "i" button and it's behavior. For catalog reference variables, it also has the circled "i" button but no "Open Record" button within the popup. This is as by design according to ServiceNow as they don't intend for catalog reference variables to be able to open the direct record. Hope this helps.
