Open record button on reference fields preview
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06-17-2025 11:54 PM
In reference fields, I want users to be able to preview the record using the info (i) button, but I don't want the "Open Record" button to appear in the popup. This way, users won't be able to navigate to the User table. Where can I modify the code related to the popup and the button?
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06-18-2025 12:01 AM
Hello,
It can only be done via dom manipulation, I don't think there's any other way to do it.
Best Regards,
Brahmjeet
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06-18-2025 12:07 AM
not possible.
what's the point in blocking the Open Record button? let them see the user record will be read-only to them?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-18-2025 12:29 AM
if you don't want them to see then disable the i icon using this dictionary attribute
ref_decoration_disabled=true
How to disable the reference icon ⓘ on a field
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader