Opening a Knowledge Article from a Record Producer

[John Prouty]

I created a Knowledge Article that I want those using my Record Producer (in the Service Catalog) to be able to open if they need help with some of the choices they need to make on the form.  How do I associate a specific Knowledge Article to the Record Producer so that the use can click on something (a button? a link?) and the specific Knowledge Article opens up for them to read?

[John Prouty]

I couldn't get that to work, but I found a knowledge article that said this could be done with a UI Page.  I tried it and it ALMOST works.  Here is what I get in the Record Producer page:

The button shows up, but doesn't work.

Here is the field:

The UI Page is configured as:

When I use the "Try it" button, it works!  When I click the button on the Record Producer it doesn't.  What am I missing?

[SanjivMeher]

I dont see any issue, but why not use it in the description instead of a UI page.

[John Prouty]

I could not get an active link to show up in the description.  When I placed the suggested code in the description, it just showed the code.  It did not generate a link to the desired page.

How did you get the hyperlink to work?

[SanjivMeher · Accepted solution]

Click on the Insert link button as shown below.

TThen it will give you option to specify the KB article link and the Text to be show and if you want to open it in a new window