Putting a specific Knowledge Article on a Record Producer form

[John Prouty]

I created a Knowledge Article that I want those using my Record Producer (in the Service Catalog) to be able to open if they need help with some of the choices they need to make on the form.  How do I associate a specific Knowledge Article to the Record Producer so that the use can click on something (a button? a link?) and the specific Knowledge Article opens up for them to read?

[Pradeep Sharma]

Hi John,

You may find below link helpful.

https://community.servicenow.com/community?id=community_question&sys_id=04ac7e44dbcd44544819fb243996...

https://community.servicenow.com/community?id=community_question&sys_id=505f4fe1dbdcdbc01dcaf3231f96...

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/contextual-search/...

[John Prouty]

None of these links address my specific issue, especially in Orlando and a custom table.

[John Prouty · Accepted solution]

Put a Link in the description of the Record Producer that had the URL of the Knowledge Article I want the user to see if they need additional assistance in completing the form.