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12-15-2024 08:01 PM
Hi All,
I need help regarding optional lookup select box. That is, I have lookup select box that list groups from sys_user_group table. I want to make sure that this lookup select box is optional so that user can submit the form without selecting any group. when creating variable I ticked off mandatory option, but at click of submit button it asks for group to be selected. Even I ticked 'include none' option hoping that user may be able to submit form by selecting none group option. but it did not work. The lookup value field is 'name'.
Thanks,
Solved! Go to Solution.
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12-16-2024 11:41 PM
did you check any catalog UI policy or client script is doing this?
what debugging have you done so far? share the screenshots of your variable configuration
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-16-2024 11:41 PM
did you check any catalog UI policy or client script is doing this?
what debugging have you done so far? share the screenshots of your variable configuration
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-19-2024 12:47 PM
Hi Anukar,
The issue is solved now. It was UI Policy where mandatory field needed to be set as 'Leave Alone' instead of 'True'.
Regards,
Khurram.