Optional lookup select box

KMirza
Tera Contributor

Hi All,

 

I need help regarding optional lookup select box. That is, I have lookup select box that list groups from sys_user_group table. I want to make sure that this lookup select box is optional so that user can submit the form without selecting any group. when creating variable I ticked off mandatory option, but at click of submit button it asks for group to be selected. Even I ticked 'include none' option hoping that user may be able to submit form by selecting none group option. but it did not work. The lookup value field is 'name'.

 

Thanks,

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@KMirza 

did you check any catalog UI policy or client script is doing this?

what debugging have you done so far? share the screenshots of your variable configuration

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@KMirza 

did you check any catalog UI policy or client script is doing this?

what debugging have you done so far? share the screenshots of your variable configuration

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

KMirza
Tera Contributor

Hi Anukar,

The issue is solved now. It was UI Policy where mandatory field needed to be set as 'Leave Alone' instead of 'True'.

Regards,

Khurram.