Order guide search pointing to catalog item

[soumyadaggula]

Hi Team , 

I have an order guide that is pointing to catalog item url 

I have gone through few community links , but unable to fix the issue. 

[Mahathi]

Hi @soumyadaggula ,

Not sure if you have already reviewed this post. 

Pasting the script for reference : 

Create on the order guide as an onLoad script

function onLoad() {
   //Type appropriate comment here, and begin script below
var qury = getParameterValue("id");
var sysId =getParameterValue("sys_id");
//alert('ji--  '+qury);
if(qury == "sc_cat_item"){
top.window.location = "/sp?id=sc_cat_item_guide&table=sc_cat_item&sys_id="+sysId
}
 
function getParameterValue(name) {  
    name = name.replace(/[\[]/, "\\\[").replace(/[\]]/, "\\\]");  
    var regexS = "[\\?&]" + name + "=([^&#]*)";  
    var regex = new RegExp(regexS);  
    var results = regex.exec(top.location);  
    if (results == null) {  
        return "";  
    } else {  
        return unescape(results[1]);  
    }  
}
}


Snippet referred from : https://www.servicenow.com/community/developer-forum/portal-search-experience-order-guide-sc-cat-ite...

This one seemed very close to what you asked for.

Please mark helpful and accept as solution if this answered your query.

Thanks,

Mahathi

[soumyadaggula]

@Mahathi 
Hello Mahathi , 
yes , I tried the above onload script , but somehow when I use this script , its changing the portal view/ background color .
Is there any other possible way to fix this ?

[Mahathi]

Hi @soumyadaggula ,

I found a KB Article but i think that is also redirecting to same script i had mentioned.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213471

You can see if option 1 of the workaround works.

Please mark helpful and accept as solution if this answered your query.

Thanks,
Mahathi