Outbound rest call stopped working today: No issuer certificate found for subject null
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12-04-2019 04:34 PM
Two weeks ago I created a simple outbound REST call from service now to our production server. I tested it many times and also configured a business rule to call it via the javascript rest api script method whenever an incident is inserted. This all worked like a charm as of two days ago. Today, I noticed that the business rule no longer called into our system, so I went into the REST call itself and ran one of the tests, which had been working as of two days ago. The test failed with the following error message: org.apache.commons.httpclient.HttpException: No issuer certificate found for subject null The HTTP status is 0 and the error code is 1.
On our side of the fence I didn't even see any attempts in the haproxy logs to reach the server. Our endpoint's certificate is a valid CA issued cert (godaddy) and good through April 2020. No changes have been made to our production servers.
Is there a limit to the number of outbound requests or time of use of service now sandbox instances? I've searched for answers online and have seen many people with similar issues, but no responses that would explain why it worked a couple of days ago but not today. Help would be greatly appreciated, thanks.
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02-21-2020 05:02 AM
So I had a similar issue, and it seems that the intermediate certs or the chain where missing where the certificate was applied, if you include the intermediate certs on the endpoint im confident this should resolve your issue, let me know how you get on.
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03-04-2020 07:26 AM
Please try to put the properties com.glide.communications.httpclient.verify_revoked_certificate to false
It should work or you can use : https://knowledge.digicert.com/solution/SO15690.html
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03-12-2020 08:20 AM
Thank you. this worked for us.

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08-06-2020 07:53 AM
It works also for me!
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03-07-2021 07:01 AM
this works for me as well 🙂