Page not redirecting to Change request list. Change_request.LIST page

[Kanna12]

Hello Community,

we have Standard,Change,Emergency Change request. I  recetly added Standard template managment in my instance.
When i submitted Standard,Change,Emergency request. It is redirecting to Standard template managment page.
It should redirected to Change request list view.
I treied in my PDI. All requestes are redirecting to chnage request view after the change got submitted.

I am not sure, why is not doing as expected in my organizational instance. I didn't chnage any reroute configurations.

Please any one help me on this.

Much appreciate!

[Sumanth16]

Hi @Kanna12 ,

Check the submit (or) save button UI action code on the change request. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965709

(or) 

Create a New Form button (UI action) on Change request table and override the Global Button as below:

Copy all the code of Submit button and add a line in the end:

answer = current.insert();

gs.include('ActionUtils');

var au = new ActionUtils();

au.postInsert(current);

action.setRedirectURL('change_request_list.do');

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda