Pagerduty and Servicenow integration

VR17
Tera Contributor

Hi Team,

 

I am working on Bidirectional Pager duty and ServiceNow Integration.

 

When a note  is  added from Pager duty on an incident .In the  ServiceNow it is showing the comment is Updated by the default user which I have configured for integration.

 

However  INPLACE  of the integration user I want, it will show the person name who Added  the comment  in pagerduty, Is it possible ?

Vice Versa is happening

 

As I can see in BR "PD Copy worknote to PagerDuty incident" have condition "gs.isLoggedIn() && gs.isInteractive()"

 

 

 

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