Password Reset application - Password reset process fails after verification of user

[Aditya33]

Hi Everyone

I am trying to setup a password reset process through a public page URL - pretty much everything OOB but the problem is when user verifies themselves it goes to a error page with "$pwd_error.do?sysparm_error=not_found" in the URL. 

This error is thrown by the "$pwd_new.do" page by redirection when it's not able to find the password reset request.

I have tried different variations of verification, changing options on process configuration page and only making this process for the password but nothing seems to work.

I checked the logs in flow designer and for some reason the system is running account lock state subflow for password reset.

The process is designed to reset password for the Azure AD. I have verified that if I try to reset password of Azure AD account through an API call from somewhere else lets say background script or any server side script then it works so there is no connection issue.

Has anybody experienced this error before, any help is appreciated!

Thanks!

[Community Alums]

Hi @Aditya33 ,

 You can refer to this doc :Configure your Password Reset process 

[Aditya33]

Thanks for the suggestion!

I referred this doc but still it fails after verification page.

[Community Alums]

Hi @Aditya33 ,

Could you please check the logs:
Password reset -> Activity Logs 

Check what is causing the error so we can troubleshoot further. 

Also, could you please try with your process & Disable "Default Self Service"

[Community Alums]

@Aditya33  Also, check Password Reset verifications