Password Reset application - Password reset process fails after verification of user
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02-28-2023 08:36 PM
Hi Everyone
I am trying to setup a password reset process through a public page URL - pretty much everything OOB but the problem is when user verifies themselves it goes to a error page with "$pwd_error.do?sysparm_error=not_found" in the URL.
This error is thrown by the "$pwd_new.do" page by redirection when it's not able to find the password reset request.
I have tried different variations of verification, changing options on process configuration page and only making this process for the password but nothing seems to work.
I checked the logs in flow designer and for some reason the system is running account lock state subflow for password reset.
The process is designed to reset password for the Azure AD. I have verified that if I try to reset password of Azure AD account through an API call from somewhere else lets say background script or any server side script then it works so there is no connection issue.
Has anybody experienced this error before, any help is appreciated!
Thanks!
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02-28-2023 11:30 PM
In the activity logs of the process, it just has user verified successfully along with the sys_id of the user.