Password reset from Virtual agent ServiceNow in Azure AD

[Dinesh90]

Hi @Ambuj Tripathi ,
can you please help me on the step by step process to implement an integration b/w ServiceNow and Azure AD for password reset of a user using ServiceNow virtual agent.

I have a virtual agent using that an user will submit a INC for password reset and it should reset the user's password in AD and trigger an email to user with new password.

Can you please guide me on this.

[Dinesh90]

Thanks @Aniket Chavan for your response
I am referring this one - is that fine to achieve what I am looking for

https://www.servicenow.com/docs/bundle/xanadu-integrate-applications/page/administer/integrationhub-...

[Aniket Chavan]

@Dinesh90 Perfect and ultimately at the end I guess you're going to use the AzureAD spoke only and the action related to password reset so yeah , just setup the connection correctly and you'll be good to use those actions then per your need.

🔹 Please mark ✅ Correct if this solves your query, and 👍 Helpful if you found the response valuable.

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024

[Dinesh90]

@Aniket Chavan @Ankur Bawiskar  :
I have successfully able to connect Microsoft ENTRA and ServiceNow.
successfully able to call the "reset password" OOB flow action using entra spoke
it is resetting the password in entra and also gave me the successful outcome in flow response but actually  when I am trying to login with new password in ENTRA it is not allowing to enter with that new password, even the old password is also not working 

any idea why it is not allowing login with new password? is there any issue with encryption or decryption ?
or system is setting some other password not the one which I am sending from ServiceNow ?
can we read this encrypted password value which we are getting in flow logs with *******

[Aniket Chavan]

Hello @Dinesh90 , right now I'm not on my laptop but , by seeing all the screenshots everything seems fine and working as expected but since you want to make sure what's the current password, whether it's different from what you're passing or what so for that it is possible for you to confirm that from anyone from your AD team? That would be quicker if they could help in there or is there anything applied in AD platform if someone's trying to set the new password like any criteria or something.....so this way you'll have some idea what to work on or what to fix....

[Aniket Chavan]

Also the status code returned as 204 so no issues but try for some other users as well and check whether it's coming as 204 for all or is it returning as 200 as well with response body to show.....