Password Reset with DUO push as the verification

[dianemiro]

Hello Everyone,

Has anyone implemented a Password Reset process with Duo push as the verification method? Can you walk me through how this can be achieved? Thank you!

Regards,
Diane Miro

[Ankit Chauhan1]

Hi @JLeong ,

The ServiceNow password reset feature supports custom verification type. You can add support for Duo push verification by creating a new verification type and adding an Enrollment UI, Enrollment processor, Verification UI, and verification processor, etc.

You need to adhere to the input/output contract of the processors. You can check the Mock verification and the other verifications implementation once.

For more info on how to create custom verification, please refer to this doc.

For more info on the Duo API, you can follow this doc.

[Ambuj Tripathi]

Thanks a lot for pitching in @Ankit Chauhan1!
I wasn't aware of this. Good to know we support the custom notifications.