Pause flow until user input is provided?

[DylanB]

Hi all,

I have a flow that runs when a new hire ticket is entered. The flow does various actions such as updating Active Directory information related to the new hire.

Currently, I have failure points set up where the flow could run into issues, for example, if the new hire has a duplicate email address to somebody else already in the system. Right now these failure points end the flow and ask the user to continue the new hire set up manually.

My question for the group is, when the flow runs into an error, is it possible to pause the flow and get user input, such as providing a valid email address, and then continue the flow? Ideally, a non-scripted, OOB method if possible. 

[Maik Skoddow · Accepted solution]

You could use a "Wait for" condition:

With that condition the Flow will only continue whenever the condition is fullfilled.

[Mark Roethof]

Hi there,

So its not really when the flow errors, correct? It's more the situations which you already identified as exceptions and have if else / else in place? What you perhaps could do like Maik shared: Wait for condition. If the condition meets, the flow would proceed. In your flow could then add additional logic or perhaps use the Go Back To action.

Haven't tried such as setup, though guess this is only a few minutes work to try out, so give it a go.

[DylanB]

Hi @Mark Roethof  and @Maik Skoddow , I hoped there was another solution but I think that will be what I will use. I'll play around with the conditions I can use and see what works. I appreciate the help!