PDI instance stuck offline – cannot activate (dev294970)

AbdessamadA9960
Tera Contributor

Hi everyone,

My Personal Developer Instance (dev294970) is currently showing as Offline, and I’m unable to bring it back online.

Here are the details:

  • Version: Zurich
  • Tried clicking Refresh multiple times
  • Tried accessing the instance URL directly
  • Status remains Offline

It has been like this since this morning.

Is there a way to manually wake it up, or does this require admin intervention?

Thanks in advance!

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

 

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

14 REPLIES 14

Thankfully the instannce came back online after ~6 hours....
Sometimes you just need to have some faith 😄

This is what in my answer.. already.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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SherylX
Tera Contributor

Hello, 
Mine is Zurich and I am facing the exact same issue since today. I click 'Refresh' many times. It's still showing 'Offline'. Is there any maintenance going on today? How many hours should we wait?

 

Thanks!

I just waited 24Hours and IT did work afterwards

Thanks a lot!