PDI Offline for 24+ Hours - Unscheduled Maintenance and 502 Bad Gateway

arthiaarthi
Kilo Contributor

3 weeks ago

Hello Team,

My Personal Developer Instance (dev353155) has been offline since yesterday.

The Developer Portal shows:
"Developer Instance is undergoing unscheduled maintenance."

Current status:

  • Instance: dev353155

  • Status: Offline

  • Error: 502 Bad Gateway

  • Duration: More than 24 hours

I have already clicked "Get Notified" and waited, but there has been no update and the instance remains unavailable.

Could someone please check whether the instance can be recovered or if a replacement PDI is required?

Thank you.Screenshot 2026-06-03 143209.png

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

3 weeks ago

Hi @arthiaarthi 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @arthiaarthi 

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state ( might be due to error 502)  for more than 24 hours (24-48 hours), then  I will  advice you  to release the instance and request a new one .   

 

As you know there is no support available for PDI.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Aditya_hublikar
Mega Sage

3 weeks ago

Hello @arthiaarthi ,

 

I experienced the same issue a few days ago, and my instance became available again after some time. approx 1 day.  In some cases, it may take longer to recover. You already waited over 24 hours so you can either wait more for a while or request a new instance, but please note that creating a new instance will remove all existing data . There is no any support for pdi 🙂 .

 

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

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