PDI reclaim email comes AFTER the reclaim is to happen

TomWright_Dos
Tera Contributor

‎04-15-2024 06:39 AM

ServiceNow, can you please fix the notification so that it is sent prior to the PDI reclaim happening?  Sending it AFTER the reclaim date is no good to anyone.  

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-15-2024 10:52 PM

Hi @David 

 

could you please redirect this request to right team to update in comms.

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TomWright_Dos
Tera Contributor

‎04-16-2024 06:12 AM

So, this is not helpful, Alex.  First my name is Tom, second, the email also states to "Post any additional PDI questions you have to the ServiceNow Community's Instance Help space.".  This is not helpful since it takes you to the community and there is no option to pick called PDI help, or Instance Help Space, or whatever.  I would suggest that to be helpful, take this info, pass it on to your PDI team and have them fix the notification.  

 

Let me know if you or they need help with this, as I am a Certified ServiceNow Application Developer and am fimaliar with notifications.  

 

Thanks  - If you have found this helpful, please mark it as so.  

 

TOM

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