PDI status is showing as 'Offline'

[S L K Gupta]

My PDI (https://dev147919.service-now.com/) 

is showing status as 'offline'. I am having lot of my code work on that instance. I tried clearing the cache and refreshed the status couple of times but no luck. 

Can someone please help me on the same. 

Thanks in advance.

[Tony Chatfield1 · Accepted solution]

Hi, unfortunately PDI's have minimal support and are not backed up by SNC, so if the instance does not restore and you have not manually created backups of your configuration/data I would suspect that it is gone for good.
How long has the instance been down? sometimes it can take 2-3 days for PDI's to be restored.

[Tony Chatfield1 · Accepted solution]

Hi, unfortunately PDI's have minimal support and are not backed up by SNC, so if the instance does not restore and you have not manually created backups of your configuration/data I would suspect that it is gone for good.
How long has the instance been down? sometimes it can take 2-3 days for PDI's to be restored.

[S L K Gupta]

Thanks Tony, it's been two day's still my instance is showing offline. But thanks for the reply Tony.

[Mark Roethof · Accepted solution]

Hi there,

A bit the default answer... ServiceNow does not offer (official) support for PDIs. It's always advised to backup your work, use a repository, etc, etc..