PDI will not wake up

[VivPhillips]

Hello.

I have attempted to wake up my instance for 2 days.  But it will not come out of hibernation.

I will get a message to retry an when I click this I get another message to report o check again. 

The Report link does not do anything. 

Can I get some assistance with my PDI: dev167156

My PDI is scheduled to be reclaimed by end of day today 4/18/23

[Voona Rohila]

Hi @VivPhillips 

To get PDI support, open the Developer Site < https://developer.servicenow.com > and click the Give Feedback button.

check this link : https://community.servicenow.com/community?id=community_Article&sys_id=ed6a8ede1bf3b4101e579979b04bc...

[VivPhillips]

I do not see a feedback button on the developer site. I researched the links you provided above but the Give Feedback is not in the footer as suggested. 

[VivPhillips]

I do not see a feedback button on the developer site. I researched the links you provided above but the Give Feedback is not in the footer as suggested. 

[AndersBGS · Accepted solution]

Hi @VivPhillips ,

The short answer is no - there is no support available from ServiceNow in relation to PDIs. Furthermore, I can inform that the "give feedback" button which were previously available, has been removed. So in general, if your PDI doesn't come out of hibernation, you have two options as I see it.

1. Go to developer site and try to refresh it
2. If it doesn't work, only solution is to release and request a new instance.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders