PDI will not wake up

VivPhillips · ‎04-18-2023

Hello.

I have attempted to wake up my instance for 2 days. But it will not come out of hibernation.

I will get a message to retry an when I click this I get another message to report o check again.

The Report link does not do anything.

Can I get some assistance with my PDI: dev167156

My PDI is scheduled to be reclaimed by end of day today 4/18/23

AndersBGS · ‎04-18-2023

Hi @VivPhillips ,

The short answer is no - there is no support available from ServiceNow in relation to PDIs. Furthermore, I can inform that the "give feedback" button which were previously available, has been removed. So in general, if your PDI doesn't come out of hibernation, you have two options as I see it.

Go to developer site and try to refresh it
If it doesn't work, only solution is to release and request a new instance.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

VivPhillips · ‎04-19-2023

Thanks @AndersBGS ,

I appreciate the helpful information and confirming the Give Feedback solution was no longer a viable option.

I am going to release my instance and request a new one. While it is not the best solution, it is the only solution that seems feasible.

Thanks!