Performance Analytics Snapshot

[Jay85]

I have created an Automated Indicator to collect daily active incidents. When I checked the snapshot of the indicator 30 days old, I can see the some of the field values are changed. for eg - state filed shows inactive state value "closed". Does the snapshot values change? I expected to see the active states of the ticket for past days in the Snapshot.

[AndersBGS · Accepted solution]

Hi @Jay85 ,

I think that I finally understand what your were wondering about. The performance Analytics doesn't keep af snapshot of all the data in the incident, but only keeps a score according to your breakdown / automated indicator for reporting purpose.

So when you go into analytic hub and look at the tickets from 23rd of December and look at the tickets, the tickets will show their current state (like a normal reports). Eg. if you look at your snapshot:

INC2144441 (bottom one) has closed date 01-02-2023, but snapshot in the automated indicator is from 23rd of December. Hope above give some explanation to understand the performance analytics.

If my answer has helped with answering your question, please mark my answer as accepted solution, and give a thumb up.

Best regards

Anders