Permission Denied While Migrating Change Template (std_change_record_producer) – ACLs Verified

[tilekarnilesh]

Hi Community,

I'm trying to migrate a Standard Change Template from DEV to UAT using the Import XML method. During the import, I get the following error:

Skipping record for table std_change_record_producer and ID <sys_id> – permission denied

I'm not using an update set—this is a direct XML import. I've attached a screenshot showing the exact error message.

Has anyone encountered this before when importing to the std_change_record_producer table? Any idea what could be causing the permission denial during the import?

Appreciate any help or guidance!

[J Siva · Accepted solution]

Hi @tilekarnilesh 
That's the expected OOB behavior.

As a workaround you can try the below steps.

Community post: https://www.servicenow.com/community/itsm-forum/move-standard-change-template-to-another-instance/td...

How to migrate standard change templates across ServiceNow instances

• Export data from all these tables against your templates:
  • std_change_template
  • std_change_record_producer (where Template is your std_change_template)
  • std_change_proposal (where Template is your std_change_template)
  • sc_cat_item_catalog (where Catalog Item is Standard Change Record Producer)
  • sc_cat_item_category (where Catalog Item is Standard Change Record Producer)
  • std_change_producer_version (where template Standard Change Record Producer)
• You'll get access denied issue on std_change_template and std_change_record_producer so navigate to create ACL for these tables and check admin override true temporarily
• Import the xmls to all these tables
• Verify the change templates
• Revert the ACLs

Regards,
Siva

[J Siva · Accepted solution]

Hi @tilekarnilesh 
That's the expected OOB behavior.

As a workaround you can try the below steps.

Community post: https://www.servicenow.com/community/itsm-forum/move-standard-change-template-to-another-instance/td...

How to migrate standard change templates across ServiceNow instances

• Export data from all these tables against your templates:
  • std_change_template
  • std_change_record_producer (where Template is your std_change_template)
  • std_change_proposal (where Template is your std_change_template)
  • sc_cat_item_catalog (where Catalog Item is Standard Change Record Producer)
  • sc_cat_item_category (where Catalog Item is Standard Change Record Producer)
  • std_change_producer_version (where template Standard Change Record Producer)
• You'll get access denied issue on std_change_template and std_change_record_producer so navigate to create ACL for these tables and check admin override true temporarily
• Import the xmls to all these tables
• Verify the change templates
• Revert the ACLs

Regards,
Siva

[tilekarnilesh · Accepted solution]

Thanks @J Siva  I noticed that when records are aligned with a Standard Change Template, they need to be removed or deleted. After that, the import works fine. Thanks!"

[J Siva]

@tilekarnilesh 
Glad it helped