Place View in Correct Sub Module

jmiskey
Kilo Sage

Under Incidents, we have created many "sub" modules with different views of the Incident Form for different teams (different teams are required to fill out different fields).

 

So it is structured something like this:

Incident (module)
	Abend Incidents (module)
		Create New Abend Incident (form view)
	Workday Incidents (module)
		Create New Workday Incident (form view)

 

The issue is that I am creating a new sub module and form view that I want to go under one of this "sub module" heading.  So I created a new sub module called "Document Services Incidents" and I want to put a new form view called "Create Document Services Incident" under it.  So, I was trying to copy the set-up/structure I am currently using for the "Create New Abend Incident" form view.

 

If I go under Modules, I can find the "Create New Abend Incident" record, and it looks like this:

 

jmiskey_1-1708001777435.png

So I can see my View name associated with this ("abend") indicated here.  But nowhere on this record do I see it telling it to place it under the "Abend Incidents" sub module.  So I am not sure how/where to tell ServiceNow to place my new "Create Document Services Incident" view under the "Document Services Incidents" sub module.  I feel like maybe I am missing a record somewhere (am looking in the wrong place).

 

Can anyone advise?

 

Thanks

 

 

1 ACCEPTED SOLUTION

The Machine
Kilo Sage

The application menus are located in the sys_app_application table.  Find the one you are looking for and open it up.  You can see the modules and order of each there.  And if you create a new one from that related list, it will automatically put it under that menu.

Give that a try.  That should solve your problem.

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2 REPLIES 2

The Machine
Kilo Sage

The application menus are located in the sys_app_application table.  Find the one you are looking for and open it up.  You can see the modules and order of each there.  And if you create a new one from that related list, it will automatically put it under that menu.

Give that a try.  That should solve your problem.

Ah OK.  So let me see if I have this right.

Where my new entry shows up is simply dependent upon the Order number I give it within this.  If I place it just below my "sub module", it will automatically show as being contained in/under there (like in my example, the "Create New Workday Incident" is contained within the "Workday Incidents" sub module, simply because its Order number is right after it in the list.

 

Is that correct?