We are facing an issue while building a dashboard in ServiceNow - next experience; have created a dashboard using In-line editor.
Screen Navigation:
All>> Platform Analytics Workspace>>Dashboards>>Create new dashboard
We are facing issue while trying to showcase the parameters of em_event table. We have tried using different visualizations too, but only for em_event table we are getting the issue.
Your comments on solving / approaching the issue will be of great help.
Example:
- Single Score: Numbers displayed in the visualization and the drilldown are different – visualization displays wrong value but drilldown has got the proper list; we see this issue in Vancouver edition.
Screen Navigation:
Add new element >>Data Visualization>>New Visualization >>Single Score
Data Source : em_event
Visualization:
Drilldown list:
Note: While tracking it from network tab we saw that instead of a single value we got a list and the first value in the list is displayed a result in the data visualization
- Vertical Bar: While using Group By option and sorting it based on value the results displayed in the visualization are not proper; but if the sorting order is changed to name, it displays proper value - we see this issue in both Utah and Vancouver edition.
Screen Navigation:
Add new element >>Data Visualization>>New Visualization >>Vertical Bar
Data Source : em_event
Sorting by value: Also we could notice that instead of a single value we get a list
Sorting by Name:
- Vertical Bar: While using group by option on a user created reference column with dot walking we are not getting the results – we see this issue in Vancouver edition; even though we have data we get the result as shown in the following screen
Screen Navigation:
Add new element >>Data Visualization>>New Visualization >>Vertical Bar
Data Source : em_event
