Playbook "Mark Complete" button not working.

jon_obeirne
ServiceNow Employee
ServiceNow Employee

I am struggling with the "Mark Complete" button in the Playbook.  I created a new table, and created a PAD for it.  When I execute the playbook the "Mark Complete" button does not work.  The "Skip" and "Update" buttons work fine.  In the image below I include the browser console messages produced when I click "Mark Complete".

 

Screenshot 2023-05-29 at 2.03.53 PM.png

5 REPLIES 5

AnirudhKumar
Mega Sage
Mega Sage

I'm facing something similar too.

I have an 'Instruction' type activity in my playbook. When it fires, it does not show the green 'Mark complete' button. Just shows the skip button!

Its weird because, I'm able to go to the flow data record in the backend, and set the state to complete, which even reflects on the playbook. But there is no button on the front-end to do it!

 

Hi @AnirudhKumar ,

 

Even I am facing the same issue. Did you get any resolution for this?

 

Thank You!

We are having the same issue. The "Mark Complete" does not show up.

bgmoreira
Tera Contributor

i have the same problem. Any Solution ?