Please log into the application detail page on the Store and click View Product that will take you

[nameisnani]

Hi Team 

I am unable to update plugin  can anyone please help me on this , what steps i need to take here .

Please provide steps to update . 

@Ankur Bawiskar 

[Masthan Sharif]

Hi Nani @nameisnani ,

Hope you're doing well!

Are you using domain separation?

If yes - you might need to be in global domain and your user account's domain should be global.

If no - Can you try in some other Browser? If its not helping, go to developer.servicenow.com and then click on Manage Instance and then click on Refresh Status to see if that helps.

or You might want to check for orphan record in the Applications table (sys_scope) for the same plugin you're trying to install and if exists, you need to delete it.

Please refer to the below articles:
Unable to install the plugin - Support and Troubleshooting

Solved: Unable to install/activate plugins, 'Application i... - ServiceNow Community

Best Regards,

Sharif

[J Siva]

Hi @nameisnani 
I can see that the applictaion is "Not Subscribed" from your screenshot.

Regards,
Siva

[Ankur Bawiskar]

@nameisnani 

did you login to store and then update the plugin from there?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[nameisnani]

@Ankur Bawiskar  From the store i am not able to find the plugin . 

could you please provide me the steps .