Knowledge article portal redirection

[Community Alums]

when i search KB article with KB number on portal it is redirecting me to native view (kb_view). But when i searched the same article using short description or text it is redirecting me in portal view itself. I want to redirect every article in the portal only instead of native view

[Dr Atul G- LNG]

Hi @Community Alums 

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1208300

https://www.servicenow.com/community/virtual-agent-nlu-forum/search-knowledge-topic-returning-links-to-kb-view-do-why-not/td-p/251526

https://www.servicenow.com/community/developer-forum/how-to-redirect-users-from-kb-view-do-sys-kb-id-to-service/m-p/1861390

[AparnaSahu]

You can also refer to the knowledge article -

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1208300

Or try adding particular portal in the KB.

Thanks,

Aparna

[Community Alums]

• Go to Service Portal > Widgets → search for Knowledge Article (or your portal’s widget).

• In the widget’s client script or link template, make sure it always builds the URL to the portal page instead of native.

'/kb_view.do?sys_kb_id=' + article.sys_id

change this to

'/sp?id=kb_article_view&sys_kb_id=' + article.sys_id