Point link to file in attachment table

[samadam]

I am trying to point a link in description to attachment in sys_attachment table. I added the attachment to update set and moved to test but it is not working. Any idea?

[Maik Skoddow]

Sorry, don't understand your question. Please provide more details.

[samadam]

I have a record producer, In the description I am pointing it to an attachment in the sys_attachment table. It works in DEV. When I move to TEST I cannot access it using the link. I checked the sys_attachment table and the attachment that I am pointing to exists.

[Chaitanya ILCR]

Hi @samadam ,

Along with Attachment record you have to move the sys_attachment_doc records associated to the attachment

Take the XMLs of attachment and attachment doc and move them to test environment 

For more information on attachment refer below

 https://www.servicenow.com/community/itsm-articles/attachments-in-servicenow/ta-p/2305632

Regars,

Chaitanya

[samadam]

I used the add to update set and it added both.

I checked both tables and these exist.