Pop up save button in change request is not working

[Rairai31]

After filling out the fields on the change request, when I clicked on Request Approval, there is an info message that will say that I need to perform Risk Assessment first. When I clicked the Risk Assessment, the pop up will show. 

When I clicked on the Save, proceed to Risk Assessment. After submitting the Risk Assessment, the details of on the planning tab and schedule (planned and end date) did not save. Could please help me where to check the configuration for the save button on the pop up? Just wanted to check if that is the one that needs to be configured so that details will be saved. Thank you.

[Mohith Devatte · Accepted solution]

Hello @Rairai31 ,

I feel this is a custom UI page that was configured on click the risk assessment button.

Please go to the Risk assessment action script and check if they are calling a UI page in a API called GlideDialog or GlideModal etc; 

Copy that name inside the API , Go to navigator and search for UI pages and paste the name in end point field and search, you will get the UI page and you can see the code over there for save button .

Hope this helps 

Mark my answer correct if it helps 

Thanks

[Rairai31]

Hi @Mohith Devatte, I believe this is method from the Risk Assessment UI Action.

Which is pointing to change_risk_asmt_dirty_form_dialog UI Page, which I believe is an OOB. But not sure why it is not saving.

[manjusha_]

@Rairai31 

Open the ui action risk assessment ,there will be a ui page which you need to check save button functionality  for the f pop up box

Thanks,

Manjusha Bangale

[Rairai31]

Hi @manjusha_, I will check on it. Thank you