populate assignment group field from Event table to Alert table - Servicenow Event Management

[Aakanksha B]

Hello ,

How can i populate assignment group (reference field - sys_user_group) from Event table (em_event) to alert table (em_alert). Custom field created on Event table (u_assignment_group)

• Events are already assigned to group for incident creation. I need to reflect the same in Alert table when event is generated and later on processed.
• assignment group - reference field (sys_user_group) sys_id is used as binding in event table

Thank you in advance.

[Ashutosh Munot1]

HI,

No No No!

Never create a field on Event table, this will impact the event processing on large scale going forward.

Always use additional information field on event form to have this custom values and then in event rule parse it and map it with assignment group field on alert table.

Thanks,
Ashutosh

[Aakanksha B]

Hi Ashutosh,

Thank you for the information. 

• Removed custom field which was created
• Reflected the assignment group value into additional info field.
• In Event rule - Transform and compose section added manual attribute as below.

• But the same is reflected under addition information in alert form.

I am not able to see the assignment group on Alert field.Please assist me on the same.

Thankyou,

Aakanksha B

[Ashutosh Munot1]

[Aakanksha B]

Hi,

• Manual attributes added.

• Data is reflecting in additional info field.

• Request you to please suggest, how should I configure manual attributes in order data copy to particular alert filed value .i.e. to assignment group

Tried the combinations in multiple way,still not able to get the value into assignment group.

Thankyou.