Populate Channel field in Cases

[MugiKrish]

Hi,
We have a requirement to populate Channel automatically. I could not find any OOB config that populates Self-service as channel type when a case is created from service portal.
Can you help with what can be approached for this?

Thanks in advance.

[Dr Atul G- LNG]

You can do the same as configured in Incident, where the channel is set in the Record Producer step.

[MugiKrish]

Thanks for the answer @Dr Atul G- LNG. This works for RPs, but scripting is not available in the catalog items. 

[Dr Atul G- LNG]

Hi @MugiKrish 

this is just an example of,you can build your own logic.

[Bhuvan]

@MugiKrish 

Refer below that would help with your requirement,

https://www.servicenow.com/community/developer-forum/how-if-an-incident-is-created-through-the-porta...

If it helped to resolve your query, please accept the solution and close the thread.

Thanks,

Bhuvan