Populate Ci and assignment group on Incident form from Inbound email body using flow designer
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08-12-2024 10:57 AM
Hi,
I have requirement where email is received to servicenow with body as
Email as below:
Configuration item : [text]
Assignment group : [text]
other information
And I want to create an incident and populate CI and Assignment group based on email body text using flow designer.
here is how I wrote in flow designer
"Create Action" on Incident Table
configuration item is expandable script:
return fd_data.trigger.body_text.configurationitem;
and i get result as undefined.
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