Populate Ci and assignment group on Incident form from Inbound email body using flow designer

Supriya Sasetti
Tera Contributor

Hi,

I have requirement where email is received to servicenow with body as

Email as below:

Configuration item : [text]

Assignment group : [text]

other information 

And I want to create an incident and populate CI and Assignment group based on email body text using flow designer.

 

here is how I wrote in flow designer

"Create Action" on Incident Table

configuration item is expandable script:

return fd_data.trigger.body_text.configurationitem;

and i get result as undefined.

 

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