Populate City and State from Zip Code (New Location)

lawrenceberra · ‎07-03-2019

We are creating a request for a new location to be created. In that request I would like the requestor to enter the zip and have that validate externally and bring back the city and state, preventing errors. Is it possible and what services have you used.

Any help or direction is appreciated

Thank you!

Narendra Kota · ‎07-03-2019

Hi,

The only option to work on this is to use Google Maps API in ServiceNow platform. There comes a plugin of Google Maps in the platform, which is com.glideapp.google_maps (id of the plugin, System Definition -> Plugins). Once activated, there requires some subscription from Google to use this map API and it's services to populate such details Zip code, State, City based on Location provided.

Hope this helps.
Mark helpful or correct based on impact.

Thanks.

View solution in original post

LearnUseThrive · ‎03-20-2025

One caveat is that a zip code can return multiple cities and even multiple states, as they don't follow those boundaries.