Populate field using url in Service Operation Workspace

Alon Grod
Tera Expert

‎10-09-2024 09:09 AM

Hi,

Is there any way to populate a field in SOW using url. The field is 'kb_knowledge_base' which is a reference field. 

my_instance_url/now/sow/record/kb_knowledge/-1

What should I put after '-1' in order to populate the field 'kb_knowledge_base' ?

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2 REPLIES 2

Ramesh_Naidu
Mega Guru

‎10-09-2024 10:01 AM

Hi @Alon Grod ,

 

you can use my_instance_url/now/sow/record/kb_knowledge/-1/params/query/kb_knowledge_base%3D<sys_id of knowledge base>

 

Thankyou

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BurtCrepeault-E
Giga Guru

‎03-28-2025 07:28 AM

Hi @Alon Grod ,

 

The -1 value tells SOW to create a new record. If you want to refer to an existing record, use the sys_id instead, but in that case, the /params/query/kb_knowledge_base part of the URL doesn't do anything. 

 

I'm also looking for a solution for this, and so far, all I know it that, for a new interaction, this populates the opened_for field in the SOW form:

 

/now/sow/record/interaction/-1/params/query/opened_for=fd1fcc878711ce908f7275d8dabb351e

 

But for an existing record, this doesn't:

 

/now/sow/record/interaction/b92a42a9936822109cb7b91c5cba102b/params/query/sysparm_query=opened_for=fd1fcc878711ce908f7275d8dabb351e

 

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