Populate the 'to' field in Email Client template

[russellprice]

Hi

I have setup a Client template for incidents which uses a script to populate the email client (envelope Icon) with details of the incident. I would also like to automatically populate the the 'to' field with the owner of the selected CI in the incident record. The problem is, no matter what I do I cant seem to script anything that populates the 'to' field?

I suspect the 'to' field in the email client cant be populated with scripts? and the email address must be entered directly?

Can anyone suggest a way round this? I really need the email client 'to' field to be dynamic.

Thanks

[Ian Mildon]

Try entering cmdb_ci.owned_by.email into the To field.

[ravichanduk]

goto email client template create new 

on to field write the script javascript:gs.getUserid()

[Nicholas3]

This does not work for me, however this does javascript:gs.getUser().email

[Ashutosh Munot1]

Hi,

You can try cmdb_ci.owned_by if not then use below approach,

You can use javascript: script include.function name(current.cmdb_ci);

Then from your script include you can return the value of owned by person or his email id.

Thanks,
Ashutosh munot