Populate the 'to' field in Email Client template

[russellprice]

Hi

I have setup a Client template for incidents which uses a script to populate the email client (envelope Icon) with details of the incident. I would also like to automatically populate the the 'to' field with the owner of the selected CI in the incident record. The problem is, no matter what I do I cant seem to script anything that populates the 'to' field?

I suspect the 'to' field in the email client cant be populated with scripts? and the email address must be entered directly?

Can anyone suggest a way round this? I really need the email client 'to' field to be dynamic.

Thanks

[russellprice]

Hi Ashutosh

Thanks for your reply, unfortunately neither of the above answers work so I will attempt your script include method.

Im afraid I am pretty new to servicenow and scripting though, would you be able to go into a little more detail please?

Also, it turns out the field i require isnt in the cmdb table its in a table called service_offering

[Ian Mildon]

You should still be able to dot walk it from the Incident table via the breadcrumb filter. As long as it is in one of the related fields.

[Nicholas3]

This doesn't work for me in the 'To' field as 'current' is undefined according to the error logs. Is there a way to get the current record or sys_id? I'm trying to query associated records to build a cc list and I need the sys_id or current record to do this query.

[Chuck Tomasi · Accepted solution]

You can do this with an email client Template from System Policy> Email> Client Templates.

You can dot-walk to your email field through any field on the form. Example from Customer Service:

Docs: Create an email client template

[russellprice]

Hi Chuck,

The field is on another table so i tried this:

But it doesnt populate the to field in the client: