Populate values from problem form to a new field in known error form

[charity_ogbo]

Hello

Can I populate the fix notes on my known error form with the fix notes filed on the problem form.  

The fix notes on the known error form was added just added and we just want to auto populate it with whatever values we have entered in the program form fix note field. 

problem form  field name is fix_notes

KE form field name is kb_fix_notes

I have seen similar questions in the community but no clear solution

Can I get you experts to assist. 

[Tushar]

Hi @charity_ogbo 

Yes, I think you can achieve this by using a Business Rule or a Script Include in ServiceNow.

you can auto-populate the kb_fix_notes field in the Known Error (KE) form with the fix_notes field from the Problem form:

You can create a Business Rule and provide your conditions as per your requirement that triggers when a new Known Error record is inserted.

something like this -

(function executeRule(current, previous /*null when async*/) {

    var problemGR = new GlideRecord('problem');
    if (problemGR.get(current.problem)) {
        current.u_kb_fix_notes = problemGR.u_fix_notes; // Update the field name accordingly
    }

})(current, previous);

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar

[charity_ogbo]

Thank you for your help

This is what I did but still cannot seem to populate the fix notes

[_William_Knight · Accepted solution]

Business Rule will not work for this. I ran into a similar issue and you need to map the required fields, that is now service now is going it 

Go to https://dev167958.service-now.com/csm_field_map_list.do , of course replace dev167958.service-now.com with you url and located known error > select new and map desired field 

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,

Will