Portal - not fully logging out

[Sam Ogden]

Hi All,

On our service portal if the user is logged out most of the items on the home page apart from the header are not visible.   In the top right corner of the header there should be the option to 'login':

However this afternoon in our Live instance the login icon is no longer showing and instead a grey circle appears.   Click this shows the options of profile and logout.   The rest of the home page appears as we would expect if the user was not logged in:

It almost seems like the login/logout section still thinks the user is logged in, but the rest of the portal does not.   If you click on the profile option it then takes you to a login page.

Any ideas why this would be happening?

Thanks

Sam

[booher04]

Sam - did you do an upgrade to a different version of ServiceNow last night?

[Sam Ogden]

We made no changes overnight.

People have been using the portal since 8am today and no reported issues, hen around 12:30 today some clients have reported the issue - I am not aware of anyone making any changes to the system in between this time either

Sam

[booher04]

Ok, so if you go into the page and edit it.   edit the header... does anything look different in your settings from test and for prod?   Our instance had a patch put in place last night from ServiceNow but I don't believe that should of caused an issue for you if your instance had one applied as well.

[Sam Ogden]

I can't see any differences, both are using the same header: stock-header-with-announcement

Any ideas on the sections I need to be looking at?

Thanks