Portal - not fully logging out

[Sam Ogden]

Hi All,

On our service portal if the user is logged out most of the items on the home page apart from the header are not visible.   In the top right corner of the header there should be the option to 'login':

However this afternoon in our Live instance the login icon is no longer showing and instead a grey circle appears.   Click this shows the options of profile and logout.   The rest of the home page appears as we would expect if the user was not logged in:

It almost seems like the login/logout section still thinks the user is logged in, but the rest of the portal does not.   If you click on the profile option it then takes you to a login page.

Any ideas why this would be happening?

Thanks

Sam

[Sam Ogden]

Hi,

Had this confirmed that the 'guest' user_id is used on all public pages before the user is authenticated.

thanks

[Sam Ogden]

HI Jeffrey,

When we select logout it does logout.do and then take you to the a page /external_logout_complete.do ;

Then if I go back to the portal homepage I see the issue with the header menu where it seems like the icon at the right still thinks I'm logged in.

Do you know where the Initals Icon with link to profile and logout lives?

Thanks