Portal preview showing empty screen

[Sirri]

Hi All,

when I click on open in designer in Edit case portal is available to see. But when I click on preview It's showing empty screen. Please let me know why this happened.

For your reference please find the attached documents.

Thank you

[Dr Atul G- LNG]

Hi @Sirri 

Look like cache issue. try cache.do

Is it  happening only for desktop view or other as well?

[Sirri]

Hi @Dr Atul G- LNG ,

I have tried but still not working. Please let me know  what other ways can I try.

Thank you

[Dr Atul G- LNG]

Hi @Sirri 

Try to make changes in other pages and try. Also better repair the Service Portal Plugin once. 

[Juhi Poddar]

Hello @Sirri 

It may take some time to load. Try clearing the cache and see if it works.

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps others find the solution more easily and supports the community!"

Thank You
Juhi Poddar

[Sirri]

Hi @Juhi Poddar ,

I have tried but still not working. Please let me know  what other ways can I try.

Thank you