Hi All,
I have a requirement to activate Post Chat Survey for Chatbot/Live Agent in our instance.
The tricky part is that the requirement says that I should trigger different surveys when different behaviour occur.
We are using interactions as the base of every communication in Live Agent, and the requirement is that we should trigger survey X or Y based on if we create an HR Case in Live Agent interaction or not.
If not, it should follow the Post Chat survey that I've configured in AWA Queue, if an HR Case has been created, it should trigger a different Post Chat satisfaction survey.
Can someone help me to understand if I can created more than one Post Chat Survey triggered by condition in AWA Queue or do I need to follow a different line of thought?
Thank you.
Regards,
Nuno
