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02-27-2025 10:41 PM
Hi All,
When the clean paste option is used in the property 'glide.ui.html.editor.paste.html_import' the html fields applies Font Verdana and a Font Size 8pt during a import from HTML.
We would like to have this behavior changes where the Font applied would be "Arial" and the Font Size "10pt" as a default font size and font font family.
I tried with the following solution as per the following article KB0717120, It works when you type on your own but it doesn't works when you try to paste a content from a HTML page.
<p><span style="font-family: arial; font-size: 10pt;"> </span></p>
Thanks!
Ramkumar
Solved! Go to Solution.
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02-28-2025 12:53 AM
Hi Ramkumar,
Verdana is hard-coded as the default font within the CSS when presented in the TinyMCE editor. This is done by ServiceNow and isn't overridable via configuration.
Because there is no font-family being defined within the html of the knowledge article, you could override the font family within kb_view or service portal. This would allow you to choose a default font in those views, but it'll still show as Verdana when the article is being edited
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02-28-2025 12:53 AM
Hi Ramkumar,
Verdana is hard-coded as the default font within the CSS when presented in the TinyMCE editor. This is done by ServiceNow and isn't overridable via configuration.
Because there is no font-family being defined within the html of the knowledge article, you could override the font family within kb_view or service portal. This would allow you to choose a default font in those views, but it'll still show as Verdana when the article is being edited
